Compare Theatre Tickets FAQ's

Q: Who are Compare Theatre Tickets?

A: Compare Theatre Tickets is an independant company that provides London Theatre Ticket price and availability information for a variety of ticket retailers in and around London's West End Theatreland.


Q: Which retailers do you advertise tickets for?

A: Currently we feature tickets from the following companies:

  • London Theatre Direct
  • West End Theatre Bookings
  • Discount Theatre
  • eLondon Tickets
  • UK Tickets
  • UK Theatre Tickets
  • Lastminute.com
  • Ticketmaster
  • Matinee Tickets
  • Theatre Tickets Direct
  • From The Box Office
  • MDQ Tickets
  • LOVEtheatre
  • Global Tickets

Q: How is my booking handled?

A: Once you have selected the tickets you require, we transfer you directly to the retailer's website where you will complete your booking. Bookings are made directly with the advertising retailer and not with Compare Theatre Tickets.


Q: Is my payment secure?

A: All the retailers featured on our site are fully STAR accredited and provide secure payment processing in line with current industry best practises.


Q: When will I receive my tickets?

A: Please check carefully the information provided by the retailer at the time of booking. Depending on how much time there is between your booking and the performance you are going to see, it may not be possible for your tickets to be delivered in which case you will usually collect them directly from the box office at the venue. Exact arrangements will be explained in your booking confirmation email or by contacting the relevant retailer directly.


Q: What happens if I have a problem with my booking?

A: For all bookings you should receive a confirmation email from the retailer with instructions on how to contact them in the event of any problems. If you need to get back in contact with the retailer please make sure you write down the name of the company at the time the booking is made so that you can visit their website again and make contact with their support team. If all else fails please Contact Us with your booking reference and we will do our best to put you in contact with the relevant person to deal with your enquiry.


Q: What are the cancellation terms?

A: Cancellation policies vary by retailer and we would encourage all users to verify the applicable terms and conditions at the time of booking.


Q: Can you guarantee your price and availability information is correct?

A: All price and availability information featured on Compare Theatre Tickets is supplied by the retailers and provided in good faith. However, we cannot guarantee the accuracy of prices and availability and therefore cannot accept responsibility for any inaccurate information as retailers may update their prices at any time and our system will not always reflect these changes. We take great pride in the service we offer and always try to provide accurate information, but in the event that our prices are not correct we appreciate notification of this [Contact Form] so we can do our best to put it right.


Q: My company sells theatre tickets, can I get featured on your website?

A: We are always keen to hear from theatre ticket retailers regarding new partnership opportunities. Please Contact Us for more information.


Q: How can I get in touch with Compare Theatre Tickets?

A: Use our Contact Form to submit an enquiry and we'll get back to you as soon as possible.


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